Support Services

10. Customer service:

CONTROL OF THE SUPPLIED FILMS

·         DAMAGES CAUSED BY TRANSPORT

With regard to damages caused by transport, our products covered by insurance.

In case of any damage caused during transportation, the customer agrees to report damaged items upon the arrival of the order. After being informed by customer, SAAF-FILM gets in touch with insurance company and accordingly advises the customer how she/he should act.

SAAF-FILM will accept any claims only if notified of the above, in writing, within 8 days from the receipt of goods.

·         MATERIAL QUALITY CONTROL

Within 30 days from the receipt of goods, the customer has to verify that the material correspond to the order with particular regard to;

·         Type of material

·         Sizes

·         Quality

·         Quantity

If the material does not correspond to the order, the customer has to inform SAAF- FILM, communicating the relevant supply details.

·         VISIBLE DEFECTS

The customer has to check the material before using it, in order to verify its fitness for use and its conformity to the following;

·         Treated side

·         Level of treatment

·         Printable side

·         Flatness and roll conformity

If the material is not conforming, the customer has to inform SAAF – FILM immediately.

The defective rolls must be set aside, in order to allow SAAF – FILM to control the material.

If the material does not comply with the order, SAAF – FILM is liable for the value of material only.

The defective material cannot be sent back to SAAF – FILM without the written authorization of SAAF- FILM.

·         HIDDEN DEFECTS

In this case the customer must stop using the material and inform SAAF – FILM immediately. The defective material must be set aside, in order to allow SAAF – FILM to check it.

The complained material cannot send back to SAAF – FILM without written authorization of SAAF – FILM visible and/or hidden defects are to be communicated to SAAF – FILM within 3 months form date of delivery.

Once the above—mentioned period is elapsed, SAAF – FILM will not accept any possible claim.